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Warranty

Three years limited warranty for Supreme (BB-1000)& Prestige (BB-800)Bidet Seat Models

  • 100% Coverage of all parts and labor for the first year from original date of purchase
  • 75% Coverage of all parts and labor for the second year from original date of purchase
  • 50% Coverage of all parts and labor for the third year from original date of purchase

Two years limited warranty for Ultimate (BB-600) Bidet Seat Models

  • 100% Coverage of all parts and labor t for the first year from original date of purchase
  • 75% Coverage of all parts and labor for for the second year from original date of purchase

One Year Limited Warranty For All Other Bidets.

  1. Pilot Bidet warrants its products to be free from manufacturing defects under normal residential  use and service for a period of one (1) year from date of purchase.
  2. Pilot Bidet obligations under this warranty are limited to repair or replacement,. Pilot Bidet reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. Pilot Bidet will not charge for labor or parts in connection with warranty repairs or replacements. Pilot Bidet is not responsible for the cost of removal, return and/or reinstallation of products.

  3. This warranty does not apply to the following items:
    a.    Damage sustained in a natural calamity such as fire, , flood, thunder electrical storm, etc.         
    b.    Damage resulting from any unreasonable use, abuse, negligence, or improper maintenance of the product.
    c.    Damage resulting from removal, improper repair, or modification of the product.
    d.    Damage resulting from sediments or foreign matter contained in a water system.
    e.    Damage resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment 


To obtain warranty repair service under this warranty, you must send the product prepaid to Pilot Bidet service facility together with a letter stating the problem, or contact a Pilot Bidet distributor or products service contractor, or write directly to P.A.G LLC.  4000 Bordentown Ave, Suite #32 Sayreville, NJ 08872.

Warning! Pilot Bidet shall not be responsible or liable for any failure of, or damage to, this plumbing product or product component caused by either chloramines in the treatment of public water supply or in-tank bowl cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage.

Toll Free: 888.777.4568

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