Return Policy

Unopened products are 100% Satisfaction Guarantee

Bidet seat which have been installed or used are non-refundable due to governmental regulations pertaining to personal hygiene products. Pilot Bidet cannot accept product returns if the installation hardware kit has been opened or if other signs of use are detected.

How to obtain service:

To obtain repair service, you must contact us to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original invoice must accompany the returned unit for the warranty to be valid. ship the unit pre-paid with your RMA number and proof of purchase.

To obtain your RMA number, call 888-777-4568

Or E-mail us. support@pilotbidet.com

Toll Free: 888.777.4568

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